pkpk22 Privacy Policy

1. Introduction

pkpk22 is a trusted digital gaming platform for players in Myanmar. Protecting the personal information of users who use our services is one of our core responsibilities.

This Privacy Policy explains the nature of the personal information we collect through the pkpk22.mom website and any related mobile applications (if applicable), why we collect it, how we use it, who we share it with, and how we protect it.

By using our services, you are considered to have agreed to the terms of this policy. If you do not agree with any part of the policy, we ask that you stop using our services.

2. Personal Information We Collect

When you register an account, deposit, withdraw or use games at pkpk22, we may collect the following personal information —

a) Information you provide directly

• Full name
• Date of birth (for age verification)
• Contact phone number and email address
• Payment-related account details for KBZPay, Wave Money, AYA Pay, and CB Pay
• Gaming history and deposit / withdrawal history
• Identity documents (required for relevant verification checks)

b) Automatically collected information

• IP address and network connection data
• Browser type, version and language settings
• Device ID and operating system type
• Site entry time, exit time and log data for our website
• Data collected from cookies and similar tracking technologies

c) Information received from third parties

This may include deposit / withdrawal confirmation data from payment portals and, where applicable, referral data from affiliate partners.

3. How We Use Your Personal Information

We use the personal information we collect only for the following purposes —

• Account creation and verification — To confirm that you are the legitimate account holder and that you are 21 or older
• Service delivery — To provide access to games, process deposits and withdrawals, and issue bonuses
• Customer support — To handle enquiries via 24/7 Live Chat and email
• Security and fraud prevention — To protect against unauthorised access, financial fraud and other fraudulent activity
• Legal compliance — To meet financial and legal regulatory requirements
• Service improvement — Data analysis to improve the user experience
• Notifications — Account-related alerts and deposit / withdrawal confirmations

4. Sharing of Personal Information

pkpk22 will not sell or rent your personal information to third parties. However, limited data may be shared in the following circumstances —

a) Service Providers

We share only the data strictly necessary to deliver services with financial service companies such as KBZPay, Wave Money, AYA Pay and CB Pay, server security providers, and data hosting companies. These service providers are contractually bound to handle data only for the purposes we instruct and for no other purpose.

b) Legal requirements

If we are legally required to disclose your data in response to a valid request from law enforcement authorities (for example, a court order), we will do so. In such cases, the data disclosed will be kept to the minimum necessary and, where possible, you will be notified.

c) Business transfers

In the event of a company merger or sale, personal information may be transferred. We guarantee, however, that the protections under this policy will continue to apply.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (Local Storage, Session Storage) for the following purposes —

• Essential cookies — To maintain your login session and carry out security checks
• Functional cookies — To remember your language settings and preferences
• Analytics cookies — To understand website usage patterns and improve the platform

You can disable cookies in your browser settings. However, if cookies are disabled, some services may not function properly.

6. Data Security Measures

To protect your personal information, we have put in place technical and administrative safeguards —

• SSL/TLS encryption — All data transfers are encrypted, guaranteed by a clear HTTPS connection
• Database Encryption — Stored data is protected with multiple layers of security
• Access Control — Only authorized staff can access personal information
• Regular Audits — Security vulnerabilities are identified and resolved on a regular basis
• Staff Training — Employees who handle personal data receive regular training

That said, no security system can offer a 100% guarantee. Please understand that our liability for any incident that may occur is limited to the extent permitted by law.

7. Data Retention Period

We will retain personal data only for as long as needed to fulfil the purposes described in this policy and to meet legal requirements —

• Active Accounts — Data is retained for the duration the account remains open
• Closed Accounts — Data may be retained for a reasonable period after account closure to meet financial legal requirements and resolve disputes
• Gaming Records — Retained within the period required by law and for dispute purposes
• Log Data — Typically deleted within 3 months to 1 year

8. Your Rights

As a pkpk22 customer, you have the following rights regarding your personal data —

• Right to Access — You can request to know what personal data we hold about you
• Right to Rectification — You can request correction of inaccurate or incomplete personal data
• Right to Erasure — You can request deletion of data that does not need to be retained for legal reasons
• Right to Restriction — You can request that data processing be restricted in certain circumstances
• Right to Portability — You can request to receive your data in a readable file format

To exercise these rights, contact us at [email protected] or reach us via 24/7 Live Chat. We will handle your request within a reasonable timeframe.

9. International Data Transfers

The servers we use may be located in Myanmar or abroad. When we work with overseas service providers, we ensure that data protection agreements are in place before any transfer, and that your data continues to be protected under this policy.

10. Policy Updates

We may update this privacy policy from time to time, and any changes will be posted on this page. For significant changes, we will notify you if we have your contact details. Continued use of our services after a material change is posted will be taken as acceptance of the updated policy.

For questions about contact data and actions related to this policy, please reach us at [email protected].